Lowongan Content - Service Delivery Manager

Our client, is a dynamic, fast growing company in Indonesia specializing in providing value added service platforms for GSM Operators. We are hiring young, creative and dynamic people to expand our service and to broaden our operation.
they are URGENTLY looking for

Content - Service Delivery Manager

• To manage the performance of services to clients and ensure that the Service Levels are achieved.

• Prior experience in Mobile VAS (Content management) and experience with content
management system.

• Data analysis, analytical mindset and attitude to own up to the performance of the

• Client Relationship management and coordination across multiple internal teams.

• Creativity to come up with new methods to generate revenue

Duties and Responsibilities

• Ensure client and internal expectations are met and exceeded.

• To build services relationships with clients.
•Ensure quality and profitable services are performed to the agreed SLA.
• To ensure that systems, processes and methodologies as specified are followed to sure
effective monitoring, control and support of service delivery.
• To provide reports to an agreed schedule (or on request), including management and
account performance reports.
• Attend client service review meetings; areas covered will include performance reports,
service improvements, quality and processes.

Skills / Attributes Required
• Service Delivery qualification is desirable.
• Excellent communication skills.

please send me your resume to melissa@headhunter.co.id if you meet the requirement, only shortlisted candidate will be invite to interview